Terms & Conditions
Green Wheelie Bin Cleaning — Service Terms
Minimum Term & Frequency
By signing up, you agree to a minimum of six consecutive cleans (4-weekly schedule), for at least one wheelie bin.
After the initial six cleans, your plan continues on a rolling monthly agreement until you pause or cancel.
Reminders & Access
We’ll send an automated reminder email a few days before each visit so you can ensure the bin is emptied and accessible.
If your bin won’t be available, please tell us before the morning of your clean so we can reallocate your slot to another customer. This gives us time to cancel the clean and cancel that cycle’s payment.
Weather Policy
We clean in all weather conditions, except when temperatures are below 0°C or during severe weather that makes cleaning unsafe. If we must postpone, we’ll reschedule you as soon as possible.
Quality Guarantee
All work is guaranteed for 24 hours. If there’s an issue, contact us within 24 hours and we’ll return to put it right.
Payments
We accept Direct Debit, bank transfer, or cash.
If you notify us 48 hours before the morning of your clean that your bin isn’t available, we’ll cancel that clear and its payment.
Cancellations
To cancel your service, email or WhatsApp us 48 hours before the day of your clean.
We cannot accept same-day cancellations because your slot will already be allocated on the round and the visit will be chargeable.
Initial commitment is six cleans; after that, it’s a rolling monthly agreement.
Service Area
Leicester and surrounding areas.
Contact
Email: [email protected]
